A subscriber states they did not receive an AMBER Alert. What should I do?
Please refer them to the Customer First department at i wireless. There is a core group of CFS reps who can assist. First, they will make sure the customer is registered. Second, they will make sure the customer did not have a mobile number change. Mobile number changes require a new subscription to the AMBER Alerts Service. Third, they can look up the history of the account to see if a zip code was handled after the fact.
<< Back to Questions & Answers
